I recently visited the Boeing factory in Everett, Washington and I struck up a conversation with our friendly tour guide about what it is like to work there. Jewell told me “Most employees are really happy here. They love seeing the results of their work, the finished product at the end of construction. The benefits […]
Several years ago I was introduced to the FISH! Philosophy. The FISH! Philosophy is a customer service training program developed by John Christensen, and was inspired by work culture at Seattle’s Pike Place Fish Market. The Fish Company is renowned for their customer service and entertainment, and are a well-known attraction at the Pike Place Markets […]
I have been doing a lot of work in the change leadership space recently. One of the key challenges facing leaders in times of uncertainty is remembering that “it is not all about me”. Leading through change is a tough gig – absolutely. And it is easy to get caught up in how you are […]
I have been reading quite a bit on blogs and web sites about trust and leadership. There is a trust model that I use where trust in leaders comes from two things – my belief that you are competent and my belief that you care about me as a person. However, one of my LinkedIn […]
There has been a big response to my first blog about “Game of Thrones” – it obviously struck a chord with readers, so I thought I’d continue the theme. If you missed part 1, read here https://www.shapingchange.com.au/blog/?p=17 So, let’s continue the leadership lessons with Eddard Stark. As appointed “Hand of the King”, Eddard and the […]