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Benefits by Boeing – employee benefits needn’t cost big $$

I recently visited the Boeing factory in Everett, Washington and I struck up a conversation with our friendly tour guide about what it is like to work there. Jewell told me “Most employees are really happy here. They love seeing the results of their work, the finished product at the end of construction. The benefits […]

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Customer service – it’s a FISHy business

Several years ago I was introduced to the FISH! Philosophy. The FISH! Philosophy is a customer service training program developed by John Christensen, and was inspired by work culture at Seattle’s Pike Place Fish Market. The Fish Company is renowned for their customer service and entertainment, and are a well-known attraction at the Pike Place Markets […]

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Leadership lessons from “Game of Thrones” – part 2

There has been a big response to my first blog about “Game of Thrones” – it obviously struck a chord with readers, so I thought I’d continue the theme. If you missed part 1, read here https://www.shapingchange.com.au/blog/?p=17 So, let’s continue the leadership lessons with Eddard Stark. As appointed “Hand of the King”, Eddard and the […]

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Emotional Intelligence Mastery

Putting emotions to work

Earlier this year, I attended an Emotional Intelligence program run by Dr Susan David from Harvard. It was a fantastic opportunity to consolidate all my previous learning on the subject, and gave me many new ideas. Emotional Intelligence is a bit of a buzz word, and is often seen as yet “another management fad”. However, […]

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Leadership lessons from “Game of Thrones”

I have been watching the HBO series “Game of Thrones” on DVD lately and there are some interesting leadership lessons to be explored. The series is set in a world similar to medieval times, where the seasons are unpredictable and can last for years. The summer has been many years, but now people are predicting […]

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Coaching, leadership and the brain

Recently I attended a seminar run by Human Synergistics called “Wiring for Blue”. Unless you use the HS tools and understand that Blue is constructive behaviour, that probably doesn’t make a lot of sense… However, in brief, the day was about brain wiring, how it works and how to leverage this knowledge for coaching and […]