I have been working a lot with clients on values recently and it led me to doing a new values elicitation exercise for myself. I last defined my values in 2004, as part of coaching I was getting to help me through a particularly challenging and draining work situation. I was interested to see if […]
On a recent trip for a conference, I had lunch with one of my clients at a restaurant in the casino complex. We were discussing organisational culture as we entered the restaurant, so as a learning experience and a bit of fun I asked my client to “guess the culture”. Her observations were: When we […]
Confrontation and conflict between people is as old as…well…people. Any time you have humans operating together there are going to be times when people disagree, don’t get on, have differences of opinion or just plain can’t stand each other! So how should conflict be managed in teams? It is a mistake to think that no […]
My last blog was a case study on the drivers of discretionary effort. In this post I want to talk about how to leverage those drivers. Before we begin, read my last post here. 1 – Create a clear and compelling purpose. As we saw from the case study, this needs to be simple and […]
Earlier this week I facilitated a session with a client to capture learnings from a significant crisis. To cut a long story short, we have had some devastating bush fires here in Tasmania and my client lost substantial assets in the fire. As a provider of an essential public service there was considerable pressure to […]
Towards the end of 2012 I was working with organisations and teams to create shared purpose and values because they wanted to make a fresh start in 2013. Purpose and values are vital in creating employee engagement (to the team and the organisation) because they take what people do day to day and connect that […]