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Benefits by Boeing – employee benefits needn’t cost big $$

I recently visited the Boeing factory in Everett, Washington and I struck up a conversation with our friendly tour guide about what it is like to work there. Jewell told me “Most employees are really happy here. They love seeing the results of their work, the finished product at the end of construction. The benefits […]

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Customer service – it’s a FISHy business

Several years ago I was introduced to the FISH! Philosophy. The FISH! Philosophy is a customer service training program developed by John Christensen, and was inspired by work culture at Seattle’s Pike Place Fish Market. The Fish Company is renowned for their customer service and entertainment, and are a well-known attraction at the Pike Place Markets […]

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Leadership lessons from “Game of Thrones” – part 2

There has been a big response to my first blog about “Game of Thrones” – it obviously struck a chord with readers, so I thought I’d continue the theme. If you missed part 1, read here https://www.shapingchange.com.au/blog/?p=17 So, let’s continue the leadership lessons with Eddard Stark. As appointed “Hand of the King”, Eddard and the […]

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Leadership lessons from “Game of Thrones”

I have been watching the HBO series “Game of Thrones” on DVD lately and there are some interesting leadership lessons to be explored. The series is set in a world similar to medieval times, where the seasons are unpredictable and can last for years. The summer has been many years, but now people are predicting […]