Categories
Uncategorized

What motivates you?

There is a lot of work on human motivation and how, as leaders, to motivate our people to bring their best. One of the key pieces of work that I refer to regularly is David McClelland’s work on Social Motives. McClelland identified three key human motivations: Need for Achievement (N ach) focus on goals, improving […]

Categories
Uncategorized

Using emotional intelligence in the workplace

In a previous blog, I discussed some practical ways to use emotions in the workplace. https://www.shapingchange.com.au/blog/?p=20 Let’s explore a little further. If you are interested in EI, there is a very good book called the Emotional Intelligent Manager, by Caruso and Salovey. The work of Mayer, Salovey and Caruso’s on EI tells us the following: […]

Categories
Uncategorized

Benefits by Boeing – employee benefits needn’t cost big $$

I recently visited the Boeing factory in Everett, Washington and I struck up a conversation with our friendly tour guide about what it is like to work there. Jewell told me “Most employees are really happy here. They love seeing the results of their work, the finished product at the end of construction. The benefits […]

Categories
Uncategorized

Customer service – it’s a FISHy business

Several years ago I was introduced to the FISH! Philosophy. The FISH! Philosophy is a customer service training program developed by John Christensen, and was inspired by work culture at Seattle’s Pike Place Fish Market. The Fish Company is renowned for their customer service and entertainment, and are a well-known attraction at the Pike Place Markets […]

Categories
Uncategorized

Leadership lessons from “Game of Thrones” – part 2

There has been a big response to my first blog about “Game of Thrones” – it obviously struck a chord with readers, so I thought I’d continue the theme. If you missed part 1, read here https://www.shapingchange.com.au/blog/?p=17 So, let’s continue the leadership lessons with Eddard Stark. As appointed “Hand of the King”, Eddard and the […]